EBONYISTORE RETURN POLICY

1. Return Overview

At Ebonyistore, we want you to be completely satisfied with your purchase. Our Return Policy outlines the procedures for returning products to ensure a smooth and transparent process.

2. Eligibility for Returns

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item.

b. Incorrect Product: In the event of receiving the wrong product, please notify us within 48 hours of receiving the item.

c. Change of Mind: For non-defective and non-damaged items, we accept returns within [number] days of purchase. Products must be in their original condition and packaging.

3. Return Process

a. Contact Us: To initiate a return, contact our customer support at support@ebonyistore.com within the specified timeframe.

b. Provide Details: Clearly state the reason for the return and provide necessary details such as order number, product name, and a description of the issue.

c. Return Authorization: Upon review, we will provide instructions and a return authorization, if applicable.

4. Return Shipping

a. Return Costs: Return shipping costs for defective, damaged, or incorrect items will be covered by Ebonyistore.

b. Change of Mind: For returns due to a change of mind, customers are responsible for return shipping costs.

c. Proper Packaging: Please ensure that returned items are properly packaged to prevent further damage during transit.

5. Refund or Exchange Options

a. Refund: If the return is approved, a refund will be initiated to your original payment method.

b. Exchange: In cases of defective or damaged items, we may offer an exchange for the same or a similar product.

6. Exclusions

a. Custom or Personalized Items: Unfortunately, we do not accept returns for custom or personalized items unless they are defective or damaged.

b. Final Sale Items: Certain items marked as "final sale" are not eligible for returns.

7. Customer Responsibilities

a. Inspect Products: Upon receiving your order, please inspect the products promptly and report any issues within the specified timeframe.

b. Provide Accurate Information: Ensure that the information provided for returns is accurate and complete.

8. Contact Information

If you have questions or concerns about our Return Policy, please contact us at support@ebonyistore.com.

9. Governing Law

This Return Policy is governed by the laws of Nigeria.

By using Ebonyistore, you acknowledge that you have read, understood, and agree to this Return Policy.

Last Updated: 14th November, 2023.