Return policy


1. Return Overview

At Ebonyistore, we want you to be completely satisfied with your purchase. Our Return Policy outlines the procedures for returning products to ensure a smooth and transparent process.

2. Eligibility for Returns

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item.

b. Incorrect Product: In the event of receiving the wrong product, please notify us within 48 hours of receiving the item.

c. Change of Mind: For non-defective and non-damaged items, we accept returns within [number] days of purchase. Products must be in their original condition and packaging.

3. Return Process

a. Contact Us: To initiate a return, contact our customer support at within the specified timeframe.

b. Provide Details: Clearly state the reason for the return and provide necessary details such as order number, product name, and a description of the issue.

c. Return Authorization: Upon review, we will provide instructions and a return authorization, if applicable.

4. Return Shipping

a. Return Costs: Return shipping costs for defective, damaged, or incorrect items will be covered by Ebonyistore.

b. Change of Mind: For returns due to a change of mind, customers are responsible for return shipping costs.

c. Proper Packaging: Please ensure that returned items are properly packaged to prevent further damage during transit.

5. Refund or Exchange Options

a. Refund: If the return is approved, a refund will be initiated to your original payment method.

b. Exchange: In cases of defective or damaged items, we may offer an exchange for the same or a similar product.

6. Exclusions

a. Custom or Personalized Items: Unfortunately, we do not accept returns for custom or personalized items unless they are defective or damaged.

b. Final Sale Items: Certain items marked as "final sale" are not eligible for returns.

7. Customer Responsibilities

a. Inspect Products: Upon receiving your order, please inspect the products promptly and report any issues within the specified timeframe.

b. Provide Accurate Information: Ensure that the information provided for returns is accurate and complete.

8. Contact Information

If you have questions or concerns about our Return Policy, please contact us at

9. Governing Law

This Return Policy is governed by the laws of Nigeria.

By using Ebonyistore, you acknowledge that you have read, understood, and agree to this Return Policy.

Last Updated: 14th November, 2023.