EBONYISTORE REFUND POLICY

1. Refund Overview

At Ebonyistore, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the procedures for returning and refunding products purchased through our platform.

2. Eligibility for Refunds

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item.

b. Incorrect Product: In the event of receiving the wrong product, please notify us within 7 days of receiving the item.

c. Change of Mind: Unfortunately, we do not offer refunds for a change of mind or buyer's remorse.

3. Return Process

a. Contact Us: To initiate a return, contact our customer support at support@ebonyistore.com within the specified timeframe.

b. Provide Details: Clearly state the reason for the return and provide necessary details such as order number, product name, and a description of the issue.

c. Return Authorization: Upon review, we will provide instructions and a return authorization, if applicable.

4. Return Shipping

a. Return Costs: Return shipping costs for defective, damaged, or incorrect items will be covered by Ebonyistore.

b. Proper Packaging: Please ensure that returned items are properly packaged to prevent further damage during transit.

5. Refund Process

a. Verification: Upon receiving the returned item, we will verify the condition and reason for return.

b. Refund Issuance: If the return is approved, a refund will be initiated to your original payment method.

c. Processing Time: Please allow 5 business days for the refund to be processed. Processing times may vary based on your financial institution.

6. Exclusions

a. Custom or Personalized Items: Unfortunately, we do not offer refunds for custom or personalized items unless they are defective or damaged.

b. Final Sale Items: Certain items marked as "final sale" are not eligible for returns or refunds.

7. Customer Responsibilities

a. Inspect Products: Upon receiving your order, please inspect the products promptly and report any issues within the specified timeframe.

b. Provide Accurate Information: Ensure that the information provided for returns is accurate and complete.

8. Contact Information

If you have questions or concerns about our Refund Policy, please contact us at support@ebonyistore.com.

9. Governing Law

This Refund Policy is governed by the laws of Nigeria.

By using Ebonyistore, you acknowledge that you have read, understood, and agree to this Refund Policy.

Last Updated: 14th November, 2023.