At Ebonyistore, we understand that circumstances may arise where you need to cancel an order. This Cancellation Policy provides information on the conditions and process for canceling orders.
a. Cancellation Period: You may cancel an order within 2 hours of placing the order. After this period, the order may have already been processed and cannot be canceled.
b. Custom or Personalized Items: Orders for custom or personalized items cannot be canceled once production has begun.
a. Contact Us: To request a cancellation, contact our customer support at support@ebonyistore.com within the specified timeframe.
b. Provide Order Details: Clearly state the order number and reason for cancellation in your communication.
c. Cancellation Confirmation: Upon review, we will confirm the cancellation and provide any additional instructions if necessary.
a. Refund Process: If the order is canceled within the eligible period, a refund will be initiated to your original payment method.
b. Processing Time: Please allow 5 business days for the refund to be processed. Processing times may vary based on your financial institution.
a. Shipped Orders: Orders that have already been shipped cannot be canceled. Please refer to our Return Policy for further instructions.
b. Final Sale Items: Certain items marked as "final sale" are not eligible for cancellation.
a. Cancellation Request Timeliness: It is the customer's responsibility to request a cancellation within the specified timeframe.
b. Order Review: Please carefully review your order before completing the checkout process to avoid the need for cancellation.
If you have questions or concerns about our Cancellation Policy, please contact us at support@ebonyistore.com.
This Cancellation Policy is governed by the laws of Nigeria.
By using Ebonyistore, you acknowledge that you have read, understood, and agree to this Cancellation Policy.
Last Updated: 14th November, 2023.
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